FREQUENTLY ASKED QUESTIONS
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to check the status of your delivery through our courier’s tracking portal.
Yes, you can modify or cancel your order as long as it has not yet been processed for shipment. Please contact our customer service team immediately if you need to make changes.
Yes, we offer international shipping. Shipping fees and delivery times will depend on your location. Any additional customs fees or taxes imposed by your country will be your responsibility.
If you receive a damaged or incorrect item, you can return it within 7 days for a refund or exchange. Please note that fabrics that have been cut, altered, or customized are not eligible for return.
- Live Chat: Available
- Local Orders: Standard shipping takes 3-5 business days, while express shipping takes 1-3 business days.
- International Orders: Delivery can take 7-14 business days, depending on the shipping method and destination.
You can reach our customer support team via: